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How to restore your Digital Vault.
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How to restore your Digital Vault.

Upgrading to a newer smartphone, or for some other reason need to restore your vault on a different device? No problem - this article shows how your trusted Guardians can authorize your reinstall of the Vault12 app with your assets and configuration intact.

There are a few scenarios where you may no longer have a Digital Vault on your phone or inside your Vault12 app. This could be if you have changed phones because your phone was lost or stolen - or perhaps you are traveling without your phone, and need to access assets stored in your Vault.


Here's an overview of the Vault12 setup process, showing you how you can restore your Vault.


1. Download and Install

To download the Vault12 app, either visit the Vault12 website or from your mobile device, open the Google Play Store or the Apple App Store and search for 'Vault12,' or click one of these links:

To make sure you are downloading the correct app - the Developer should be listed as "Vault12, Inc."

2. Initiate Vault Restore

A restore can be initiated by swiping to the "Restore a Vault" option. After choosing that option, you will be asked to allow access to contacts and to turn on notifications.

3. Restoration Options

You have two different ways to restore the shards held by Guardians.

  1. Contact your Guardian.
  2. Scan a Guardian device.
The next steps will show you what you need to do, and also what your Guardian needs to do in order to help you restore your device.
Note: You only need to contact as many Guardians as are specified in the "Number of Guardians needed to confirm" setting for your original Vault. In this example, we will contact 2 Guardians out of a total of 4.

4. Contact Guardians

Since Vault12, Inc. does not store any information about your Vault or your Guardians, you will have to contact your Guardians yourself directly. This could be via phone, text, video, or in-person - any method where your Guardian can validate that you are in fact who you say you are.

When you speak to your Guardian, ask them to do the following:

  1. Open the Vault12 app on their phone.
  2. Press on the Vault they are Guarding for you - it will be listed in the section "Vaults you are Guarding."
  3. Confirm in the app that they have been contacted by you.
  4. Choose the Vault restore option.
  5. Choose a method to send the generated link to you.
That's it.

2. Select Vault being guarded

3. Confirm request

4. Confirm Vault restore

5. Scan Guardian devices

The second method to recover shards from your Vault is to scan configured Guardian devices. This works for any of your Guardians whom you are able to meet in person, or for devices that you set up yourself as Guardian devices.

The steps to scan a Guardian device are as follows:

  1. On the Guardian device, open the Vault12 app.
  2. Press on the Vault being guarded - it will be listed in the section "Vaults you are Guarding."
  3. Confirm the request.
  4. Choose the Vault restore option: Display Vault12 Code.
  5. On your phone, select the option to Scan a Device.
  6. Bring both devices close to each other, and scan the QR code displayed on the Guardian device.

3. Confirm the request

4. Choose Vault restore

5. Select "Display Vault12 Code"

6. Get ready to be scanned

Now, using your phone, scan the Vault12 code displayed on the Guardian device.

After the QR scan is performed, the Guardian device will send you a restoration link.

Scan Vault12 code

After scanning, press close, and keep app running

6. Guardian confirmations

Once the total number of Guardians needed to confirm have responded, and you have acknowledged by clicking on the restoration links that their confirmations generated, your Vault will be restored.

Congratulations you now have your Vault recreated on your device. To access your assets, you will need to unlock them - see next section.

Restore Vault

Vault restored successfully

7. Access your assets

To access the assets stored in your recently restored Vault, you will need to send an unlock request, once Guardians respond you will be able to access your asset - which will be locked again automatically within 2 hours. 

For more detailed instructions see our guide on how to access your assets stored in your Vault. ​

Vault12 Learn

How to restore your Digital Vault.

Upgrading to a newer smartphone, or for some other reason need to restore your vault on a different device? No problem - this article shows how your trusted Guardians can authorize your reinstall of the Vault12 app with your assets and configuration intact.

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